Frequently Asked Questions
Everything you need to know about Axil Coffee's premium beans and delivery.
How fresh is the coffee when it arrives?
We roast our beans in small batches daily. Every bag is stamped with a 'Roasted On' date to ensure you receive your coffee at peak flavor, typically within 3-5 days of roasting.
Do you offer international shipping?
Yes, we ship our coffee worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite blend, select a delivery frequency (weekly, bi-weekly, or monthly), and save 15% on every order through our subscription portal.
What is your return policy on coffee beans?
As coffee is a perishable food product, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied, please contact our support team within 14 days for a resolution.
Are your coffee beans ethically sourced?
Yes, we prioritize Direct Trade relationships. We work closely with farmers and cooperatives to ensure fair wages, sustainable farming practices, and the highest quality specialty-grade beans.
Do you provide pre-ground coffee?
While we recommend buying whole beans for maximum freshness, we offer several grind options including Espresso, Filter, and French Press to suit your brewing equipment.