Returns & Exchanges

At Axil Coffee, we are committed to providing you with the freshest beans and quality brewing equipment. If you are not completely satisfied with your purchase, we offer a straightforward return process for non-perishable items and a quality guarantee on our coffee.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order with your order number and the reason for the return.

• 2.
  Verification and Approval

  Our team will review your request; for coffee quality issues, please include the batch number found on the back of the bag for our quality control team.

• 3.
  Secure Packaging

  Pack the unused items or equipment in their original packaging to ensure they are protected during transit back to our roastery.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will issue a refund to your original payment method within 5-7 business days.